PRIVACY POLICY
 

Your privacy is important to us. To keep you informed on the ways we protect your privacy, we are publishing this privacy policy, which explains our practices regarding the collection, use, and disclosure of personal information from and published on this website.   By using or accessing our Services in any manner, you acknowledge that you accept the practices and policies outlined below, and you hereby consent that we will collect, use and share your information as described in this Privacy Policy.

 

WEBSITE PRIVACY POLICY AND TERMS OF USE

Cookies

The website michellesands.com is created in Wix and uses only the minimum required cookies in accordance with Wix’s practices.

Wix uses cookies for important reasons, such as:

• To provide a great experience for your visitors and customers.

• To identify your registered members (users who registered to your site).

• To monitor and analyze the performance, operation and effectiveness of Wix's platform.

• To ensure our platform is secure and safe to use. 

 

Types of Cookies

In general, the cookies which are initially placed on your Wix website may be categorized as essential cookies. However, considering that our  platform gives you the ability to add multiple components, codes, third-party applications...and so on, your website may include other types of cookies which might require specific settings.

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For more information on Wix’s own privacy policy please consult their webpage at https://www.wix.com/about/privacy

 

There are no additional cookies added to this website.  However please note that information may also be collected by your browser and Google analytics.

 

COLLECTION OF PERSONAL INFORMATION

 

How we collect your information

We collect your personal information in various ways during our interactions with you, including:

When requesting information about our activities and services for example via the contact form on the website, e-mail, phone, text or other written communications.  
When you use the acuity link to book an appointment.
When  you fill out a medical history form.
When you communicate orally in your session.

 

What information is collected

Identification information such as your first name, last name, addresses (professional and/or personal), email addresses, date of birth, and phone numbers. 

Biographical information such as your job title, employer’s name, hobbies or sports, professional and/or personal background.

Medical history, medical reports you chose to share with us, as well as photos of you if we chose to take them as a tool to track progress.   We also keep service-related information in the form of clinical notes about the services we provided to you. 

We collect this information to communicate with you, provide you with accurate insurance receipts, and to best serve you.

 

Minors (clients under 14 years of age)

We do not knowingly collect information directly from children under the age of 14.  All children under the age of 14 must be accompanied to their session  by a parent or guardian and all information is collected with the consent of the parent/guardian..  

 

Use of Personal Information

We may use the personal information you provide about yourself to respond to your requests and questions related to our activities and services. By agreeing to provide us with personal information, you consent to its use for the purposes stated in this policy.

The personal information you provide to us is used to ensure that we can process your requests (bookings, comments, communications, etc.) that you are entitled to receive as a client.

 

Sharing of Your Personal Information

Your personal information is only accessible to your osteopath.

We may disclose a user’s personal information for reasons expressly stipulated in the Private Sector Privacy Act C.P-39.1,  including to our lawyers, following the issuance of a subpoena or any other court order, or to prevent an act of violence.

We will confirm only the date, duration of appointment, price and name linked with an appointment to your insurance provider upon their request.

We take necessary measures to protect your collected personal information from any unauthorized disclosure. We will not use or transfer the personal information provided to us to another professional without your prior consent.

For more information about privacy in Quebec and disclosure of personal information:
https://www.legisquebec.gouv.qc.ca/en/document/cs/P-39.1#:~:text=Every%20person%20carrying%20on%20an,one%20year%20following%20the%20decision.

 

Storing your personal information and clinical notes and correspondence

Your information is stored using the following programs:

Acuity Scheduling
Collects: Scheduling information, name, address, phone number and email.
Site specific cookies
This program is password protected and all devices where it is used are password protected.
Consult their privacy policy here: 
https://www.squarespace.com/privacy
 

Wave app
Collects: Name, address, phone number, email, appointment date and time, duration and cost, invoice numbers,  type of payment and payments received.
This program is password protected and all devices where it is used are password protected.
Consult their privacy policy here:
https://www.waveapps.com/legal/privacy-policy
Consult their security policy here:
https://www.waveapps.com/legal/security-and-privacy

 

Notability
Collects: Name, address, phone, email, medical history, clinical notes.
This is kept on an iPad which is password protected and these notes are kept in a dedicated folder which is also password protected.

 

Gmail and Google calendar
Collects: Your name, email address and any information you share with us in these messages.
When you email us either via the contact form or directly to the email address, you are connecting via gmail. 
Gmail is accessed on devices such as an iPhone, iPad or MacBook.  These are password protected and the mail server is password protected.
Consult their privacy policy here: https://policies.google.com/privacy?hl=en-US
Consult their security, privacy and data policies here: https://safety.google/security-privacy/#:~:text=We%20keep%20your%20personal,private%2C%20safe%2C%20and%20secure.&text=And%20we%20create%20easy%20to,so%20you%27re%20in%20control.&text=most%20advanced%20security.,threats%20before%20they%20reach%20you.

 

How long we keep your information:

We are required to keep clinical notes for 5 years.  After which time inactive files will be physically destroyed and digitally destroyed on all programs and devices.

 

Requesting a copy of your personal information

You may request a copy of your file at any time.  To do so please connect with us by email.
We will respond to your request by email within 30 days of your request.
The file will be ready within 45 days of the request and will have to be picked up in person.  The client will be asked to provide ID at the time of pick up.

 

Reporting a concern regarding privacy 

Your privacy is of utmost importance to us.  Please contact us by email with any concerns or questions.  We will respond by email within 30 days of any concern or complaint.

 

This policy may be modified at any time; if changes are made, they will be posted on this page.

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